A clearer credit journey
Privacy, explained plainly.
At Astra Money, we believe financial products should feel understandable from the first tap. This Privacy Policy explains what information we collect, why we collect it, how we protect it and the choices available to you when you use our digital credit platform, website, applications or related services.
By using Astra Money, you acknowledge that you have read this Policy. If you do not agree with any part of it, please discontinue use of our services. This Policy should be read together with any product-specific terms or notices presented to you.
The information that helps us serve you
Information we collect
We collect only the information reasonably needed to provide, secure and improve our services. Depending on how you interact with us, this may include:
Identity details
Name, date of birth, address, government-issued identification and other information needed for verification.
Contact details
Mobile number, email address and communication preferences so we can keep you informed.
Financial details
Employment, income, repayment and account information used to understand your credit journey.
Device and usage data
Device identifiers, IP address, browser information, app activity and security signals.
Purpose matters
How we use information
We use information to provide a reliable and responsible service, including to:
- ✓ Create and manage your Astra Money account.
- ✓ Verify identity, assess eligibility and support responsible credit decisions.
- ✓ Process transactions, repayments, requests and customer support.
- ✓ Detect fraud, abuse, security incidents and other harmful activity.
- ✓ Personalize, measure and improve our products and communications.
- ✓ Meet legal, regulatory, accounting and compliance obligations.
Only when there is a reason
Sharing and disclosure
We do not sell your personal information. We may share limited information with trusted service providers who help us operate the platform, such as identity verification, hosting, analytics, communications, payment and customer-care partners. They may use the information only for the services they provide to us and must protect it appropriately.
We may also disclose information when required by law, to protect the rights and safety of our users or Astra Money, to investigate suspected fraud, or as part of a merger, acquisition or transfer of business assets. Where appropriate, we require recipients to maintain confidentiality and security.
Designed for confidence
Security
We use administrative, technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse or alteration. Access is limited to people and partners who need it for a legitimate purpose.
No longer than necessary
Data retention
We retain information for as long as it is needed to provide our services, resolve disputes, enforce agreements, maintain business records or comply with legal and regulatory requirements. When information is no longer required, we securely delete it or anonymize it where reasonably possible.
You remain in control
Your choices and rights
Subject to applicable law and reasonable verification, you may request access to, correction of or deletion of personal information. You may also ask us to explain how your information is used, withdraw certain optional communications or raise a concern about our handling of your data.
For a safer experience
Children's privacy
Our services are intended for adults and are not directed to children. We do not knowingly collect personal information from anyone who is not legally able to use our services. If you believe a child has provided information to us, please contact our support team.
Keeping this promise current
Policy changes
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations. We will post the updated version on this page and revise the effective date above. If a change is material, we will provide an additional notice where required.
Still curious?
We are here to make privacy clear.
If you have a question, concern or request about this Policy, our support team will be happy to help.
Email Astra Money ↗