Privacy Policy
1. About This Policy Astra Money provides services for the application and management of revolving credit lines. This Privacy Policy explains how we obtain, collect, use, store, and share personal information when you use the Astra Money app, as well as how you can manage that information. Please read this policy before submitting an application. If a specific feature requires access to sensitive information or device permissions, we will provide an in-app explanation before accessing such information and obtain your consent or authorization as required. 2. Information We Collect About You 2.1 User Personal Information When you register an account, apply for a credit line, verify your identity, or use our services, we may collect information related to these activities, including: name, date of birth, marital status, banking information, employment details, mobile phone number, address, PAN card details, and other information required for KYC verification. 2.2 SMS Information With your authorization, Astra Money reads SMS messages related to financial transactions (such as banking and payments) and transmits the relevant data in encrypted form to https://open.astramoney.net. We use this information to analyze your income and expenditure, assist in automated credit risk assessment and the review of credit line applications, and determine your eligibility for our services. We do not read or store private chats or SMS messages unrelated to financial transactions, nor do we share the content of the accessed SMS messages with third parties. The SMS data extracted for assessment is purged from our active systems after the credit decision is issued. 2.3 Camera With your authorization, we use the camera to capture images of identity documents or selfies. We process the images captured or submitted for this purpose to verify your identity, review applications, and detect identity theft or fraudulent activity. Captured images are removed within 24 hours after verification is completed. 2.4 Device Information We may collect information such as device model, operating system and app version, IP address, network type, and app usage data. This information is used to ensure compatibility, troubleshoot issues, protect account security, and detect abnormal activity. 2.5 Approximate Location Information When you submit a credit line application, and with your authorization, Astra Money accesses your approximate location once. This is used to verify your location, determine service availability in your area, and assist in the application review process. We do not continuously track your location for this purpose. 2.6 Information on Installed Applications With your authorization, Astra Money may collect the names and categories of applications installed on your device to assist in risk assessment and anti-fraud analysis, helping us identify potential risks. We do not read the internal content of these applications. 3. Purposes of Information Use We use the relevant information to:Register and maintain your account;
Verify your identity and application details;
Assess eligibility for credit limits, available credit, and associated risks;
Provide and manage credit limits, withdrawals, repayments, and account records;
Detect fraud, unauthorized access, and other forms of misuse;
Respond to inquiries and handle complaints;
Maintain, troubleshoot, and improve the application;
Fulfill applicable legal, financial, regulatory, and record-keeping obligations.
4. Information Sharing To the extent necessary, we may share information with the following recipients: Service providers that offer us identity verification, hosting, security, analytics, customer service, or payment processing services; Regulatory bodies, courts, or law enforcement agencies entitled to receive information under valid legal obligations; We limit the scope of sharing to information required for recipients to perform their duties and require service providers to protect such information. We do not sell your personal information, nor do we share personal information or sensitive device data with third parties for purposes unrelated to the services described in this policy. 5. Information Security and Retention We implement technical and administrative measures to prevent unauthorized access to, alteration of, loss of, or misuse of personal information. These measures include access restrictions and transmission encryption. Employees with access to the information process it only for authorized purposes. We retain information for the period necessary to manage your account and credit relationship, handle disputes, prevent fraud, and fulfill applicable legal or regulatory obligations. When retention is no longer necessary, we delete or de-identify the information in accordance with our data retention procedures. Records required by law to be retained may not be immediately deleted upon account closure. 6. Your Rights Subject to applicable laws, you may request to access or correct your personal information, delete eligible information and your Astra Money account, restrict or object to specific processing activities, or withdraw your consent for processing based on such consent. You can manage permissions in your device settings and opt out of marketing messages. Withdrawing permissions or consent may affect features that rely on the relevant information but will not affect processing activities already completed in accordance with the law. To exercise the aforementioned rights or request account deletion, you may visit our account deletion request page or email help@astramoney.net. Please specify your request and provide information sufficient to identify your account. To ensure account security, we may verify your identity before processing the request. Upon successful verification, we will delete your account and any information that no longer needs to be retained. We may continue to retain relevant records if there are outstanding credit obligations, disputes, fraud investigations, or applicable legal and regulatory requirements. We will respond within the timeframes prescribed by applicable law and specify which information must be retained. 7. Policy Updates We may revise this policy when there are changes to our services, data processing practices, or legal obligations. We will make the current version available within the app and update the effective date. If changes require additional notice or consent, we will provide such notice or obtain such consent before commencing the relevant new processing activities. 8. Contact Us If you have questions regarding this policy, customer service, or the processing of personal information, or if you wish to submit a privacy-related request, please contact us via: Email: help@astramoney.net